support
Otto's a small app. Most questions have small answers.
frequently asked — sort of
what is body doubling?
It's the practice of working alongside another person — in the room, on a video call, or in your ear — just to feel a little less alone with the work. People with ADHD often find it makes starting and staying with a task much easier. Otto is a body double you don't have to schedule.
how do i start a session?
Open Otto and tap the Sit with me card on the home screen. Type a one-line intention, pick a length and a coach mode, and tap Begin. The whole thing should take under ten seconds.
what's the difference between coach modes?
Silent presence is just Otto being there — no messages. Gentle check-ins sends a short message every ~15 minutes; you can reply with a chip or type back. Voice companion lets you talk to Otto out loud at any time during the session. Pick whichever fits the day.
does otto interrupt me a lot?
No. Check-ins are spaced and adaptive. If you reply “going well,” Otto goes quiet for longer. If you reply “distracted,” the next message is softer. The default is gentle, and silent presence is always available.
what's included in otto premium?
Premium unlocks unlimited sessions, all coach modes (gentle check-ins and voice companion), full session history, scheduling with reminders, and (when released) mascot variants like Beatrix and Pip. The annual plan includes a 7-day free trial.
how do i restore my purchase?
Open Otto, go to Profile → Subscription, then tap Restore. This restores any active Otto Premium subscription tied to your Apple ID.
how do i cancel my subscription?
Open the Settings app on your iPhone or iPad, tap your name at the top, then Subscriptions. Find Otto and tap Cancel Subscription. Cancellation takes effect at the end of your current billing period.
how do i delete my data?
Open Profile → Delete account in the app. This removes your sessions, journal entries, coach messages, and account. You can also email privacy@bulpara.com for an account-level deletion request.
is my data used to train ai?
No, unless you explicitly opt in via “Help improve Otto” in profile settings. By default, your sessions and coach messages are not used for training.
can i use otto without the internet?
You can run silent-presence sessions and timers fully offline. Gentle check-ins and voice mode need a connection because the AI runs in the cloud. Your session log syncs when you're back online.
does otto replace therapy or treatment?
No. Otto is a focus companion — not a clinician, not a therapist, not a medical device. If you need clinical support for ADHD or anything else, please see a licensed professional.
contact
email support
For questions, bug reports, or feature requests:
We typically respond within 48 hours. Otto reads them too.